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Faqs

Frequently Asked Questions

Were do you ship to?
We ship to any country in the world were you have access to delivery by post office

How do you care for Wood Products
All fine wood products need moisture, and in the dry climate of a home or business may become dried out and crack. To avoid or reduce the change of such damage, it is best to polish wood items at least once monthly with a high quality wood polish. Depending on the colour of the wood, a high quality black, dark tan or neutral shoe polish will not only add moisture but sheen to woods.
Apply the polish all over the object using shoe brush, leave for about half an hour and then buff with a clean soft cloth.

African Arts and Craft for sale online market collection

What shipping options do you offer?
We usually ship our items via the post office and very safe and reliable shipping agencies but will accommodate clients should they want another delivery option .

How long does delivery take?
International delivery to most countries will arrive in 2 weeks from date of order. Some items are shipped sea freight and take takes 60-90 days depending on where you are situated. On our website we sate next to the product if the item is to be shipped sea freight.

Do you obtain permits for skin, skull and horn products?
We are registered with KZN Wildlife in Africa and are allowed to sell animal hides and by-products. We obtain all necessary paperwork and permits to allow the items into your country.

Are you fair trade?
We practice fair trade, which means we work closely with the crafter's and offer and fair price for their crafts, funds are then injected back into local communities in Africa

What is fair trade?
Fair Trade is all about putting people first. Its main aim is poverty alleviation

Where do you source your crafts?
We are based in Richards Bay, Africa so get most of our crafter's from Africa, we do however to get crafts from all over Africa

Is your website safe to shop with?
Yes all payments are made on a secure server operated by PayPal or PayGate.. You can either log into your existing PayPal account, create a new account or pay for your items as a guest were no paypal account is needed by using your credit card on our website which is 100% safe. We do not see your credit card details as your details are handled by PayPal which makes it safe.
We do not directly collect (not even see) your credit card data; instead we use PayPal credit card gateway, which will process your payment on behalf of us.
Payment is encrypted using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available.

        

Some of our astonishingly beautiful crafts can be viewed and purchased at: Djalis Artisan Gallery London, Unit 2, 281 Portobello Road, London, W10 5TZ

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